Customer Service Profile

Overview

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through carefully compiled research. It includes a customer service skills test and customer representative test.

For more specific results, we have vertical specialty versions available in:

• Hospitality
• Healthcare
• Financial services
• Retail